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Digital marketing services for charities & NGOs

We help mission driven organisations reach supporters, strengthen engagement and build sustainable growth.

Expand your reach

Marketing that keeps pace with your mission

Charities and NGOs operate in fast changing environments where audiences expect transparency, relevance and meaningful action. Your marketing needs to communicate purpose clearly, reach the right people at the right time and support journeys that move from awareness to advocacy. DigitalB works with UK and international organisations across community services, environmental causes, health, education, culture and global development.

Strategy shaped around your supporters

Strong digital marketing begins with understanding what motivates your audiences, how they discover your work and what encourages them to take part. We build strategies based on real supporter behaviour rather than assumptions.
Our work includes:

Defining organisational goals: Align digital activity with fundraising targets, programme outcomes, supporter growth and long term impact.

Understanding supporter groups: Identify the motivations, expectations and barriers of donors, volunteers, beneficiaries, partners and wider communities.

Clarifying your cause: Shape clear, compelling messages that communicate mission, impact and stories in ways that resonate with different audiences.

Designing the supporter journey: Map how people discover, engage and take action across search, social, email, campaigns and your website.

Building content that inspires action: Create resources, stories and updates that educate, reassure and motivate supporters at every stage.

Insight and reporting: Provide clear, actionable data that guides decisions, strengthens campaigns and highlights opportunities to grow reach and engagement.

 

Campaigns that convert

Effective digital marketing for charities and NGOs works when campaigns are coordinated. We combine website performance, conversion rate optimisation, SEO and compelling content to attract supporters, build trust and inspire action. By removing friction and improving clarity, we guide people towards donations, sign ups, volunteering or event participation, strengthening supporter quality, deepening relationships and supporting sustainable growth.

All the information was backed up with examples so you could get a better sense of what it was like in practice. A fascinating and well-informed insight into the world of digital marketing.

I enjoyed the course, everything was explained in simple terms and I learnt a lot about how my own company can improve its digital output. The trainer is very experienced, gets straight to the point and the session is experiential. I love the reflective questions in between the presentation for us to apply our knowledge

Great day - fantastic overview of digital marketing with relevant and interesting examples

Excellent tailored training, specific to our company. Increasing our knowledge and understanding of digital marketing strategy

Today's training helped to create a more structured index of what should be the future steps of the team on social media

The Digital team provided excellent coaching, eye for detail, warm personalities and a genuine interest in what we're trying to achieve. This was backed up with tangible, actionable tips and knowledge, we were so impressed!

This is an excellent course with a very knowledgeable trainer. It provided me with a good overview and understanding of GA4 and how we can better use it

What I enjoyed most was the fact it was 1 to 1, virtual and completely relevant and specific to our company's needs

Aligning our strategy to our audience has always been something we struggled with. Right from the very start of the course, I could see where we were going wrong and which areas to improve and enhance. Our content now flows, and our audience is growing. Thank you DigitalB

The DigitalB team were very organised and responsive, and took my brief and worked autonomously to deliver it - and met agreed deadlines

Very interesting, learnt so much and confirmed a lot that I had felt we should be doing

The live tasks are great and really make you think to allow fresh ideas

A great session, loved how it was segmented out so very easy to understand. We had a great trainer who tailored it to your business, which was even better!

GA4 has baffled me, but this course has given me the tools and confidence to know how to use it!

Managing social media for my company is in addition to my main role, so attending this training has really helped me save time and know which direction I need to be headed. Loved how easy it was to follow, I have left feeling much more confident - thank you!

An insightful look into everything needed for a HR & Recruitment social media campaign and interesting to now know how to plan a clear social media strategy as opposed to sporadic posting

I found the course to be very relevant and the trainer to be approachable and knowledgeable. Made me think about the image we portray on social channels. Thank you for an illuminating training course, I feel more confident in social media recruitment and look forward to putting everything I've learnt into practice

I thoroughly enjoyed the course I attended with DigitalB. Our trainer was very knowledgeable and provided great examples, the course was full of current and very helpful information, and it was delivered in a way that was very accessible

Excellent course, very well targeted to participants. Good interactive content and discussions

The Social Media training has proved to be excellent for us. The training has allowed us to know when to respond on the page as well as when to take things off-line in order to control the narrative. The training has also allowed my guys to understand how to control conversations in order to achieve great customer service

What a fantastic, friendly and knowledgeable trainer. I liked looking through the real-life examples of transcripts from our team and looking at how would be best to respond to the customer's query

It was a pleasure to work with DigitalB; the communication from the outset was great and the course was highly insightful and professionally given

Hubbub
The Nautical Institute
Superdry
Keepmoat Homes
International Criminal Court
2nd Renaissance
Anon
Hesley Group
Anon
JT Global
Superdry
Virgin Care
Golden Paste Company
Anon
Anon technology company
The Newt In Somerset - Head Of Recruitment
Aspects Beauty
Anon
Institute of Food Research
Texecom
JT Global
Peak District National Park

Why organisations choose DigitalB

Aligned for growth

Sector insight: We understand how charities and NGOs communicate impact, build trust and engage supporters, and we turn that insight into clear, effective marketing.

Straightforward delivery: No jargon and no unnecessary complexity. Just focused work that supports measurable progress.

Flexible partnership: Support ranges from one off strategy projects to ongoing optimisation and delivery, shaped around campaigns, funding cycles and organisational priorities.

Skills development: We help internal teams build confidence and capability through practical, hands on training designed for mission driven environments.

Training Courses

121 Coaching

Monthly Support

Digital Audits

Marketing Insights

How can we help you to accelerate your marketing?

If you would like to speak to our team, simply complete the form and we will get back to you as soon as we can. We are here to help with questions, project ideas or anything you would like to explore.

Whether you are looking for digital support, training, consultancy or a conversation about your next steps, we are always happy to hear from you. Share a few details and we will be in touch shortly.

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