Training Course FAQs

Our training is very interactive and includes a variety of tasks, discussions, and activities throughout the course. We want you to make the most of the opportunity to engage with the trainer and ask questions as well as participating with fellow attendees. Our trainers encourage an interactive approach in a friendly, open, and collaborative environment. We keep our courses to a small group size to facilitate interaction and allow everyone the chance to participate.

Yes. Our trainers are happy for you to ask questions throughout the course. The structure of our courses is generally that within each section, the trainer will present and introduce the concepts you will be investigating, and then through tasks and discussions, those concepts are explored in more depth and brought to life.

In the training there will be tasks, activities, and discussions. Some of these are to be completed during the course, and others are tasks we recommend that you complete in your own time to build on what you’ve learned and put it into practice.

We don’t provide worksheets for our standard courses; however, you will get a copy of the slides which has all of the course materials and activities from the course. Worksheets can be included as part of a bespoke course and will be created to reflect the structure and course requirements.

Our open and standard courses are delivered live on Zoom. We also offer full-day in-person courses and in-house courses depending on your requirements.

We would highly recommend that you attend all of the online training sessions live, for a couple of reasons.

Firstly, you will get so much more out of the course by attending live and being able to ask the trainer your questions and get involved in the discussions and activities.

Secondly, we keep our courses to a small group size to enable and encourage interactive training. If people are unable to attend live, and we then don’t have enough people on the course, we may have to move or change the date of the course which is inconvenient to other attendees booked.

Zoom. Zoom is our preferred platform as it has great functionality with break-out rooms and interactive software for delivering training. We can also use other platforms for our bespoke training.

Yes, we record all of the sessions and share an edited version of the recording with you after the course.

Before a training course starts, we ask our delegates to complete a Pre-Course Questionnaire. This is a great way for our trainers to get to know you and your specific challenges before the course. Here’s an example of a pre-course questionnaire.

Typically, there would be anywhere between 2-6 people on an open online or in-person course. In-house and bespoke courses can have a higher number of attendees but this is agreed in advance.

After the course, we will send you a PDF copy of the training slides (this includes all of the training presentations delivered by the trainer with all of the tasks and activities). For our online courses, you will also receive edited versions of the training recordings – these are an incredible asset for you to refer back to after the training and help you start implementing improvements.

We know that the learning doesn’t stop once the course is over, and we want to make sure our courses are actionable and that you take what you’ve learnt and put it to good use.

For that reason, once the course is complete, we offer a 3-month follow-up support period where you are welcome to contact our training team or your trainer with any questions via email. Whatever the question, big or small, we’re happy to help.

If you are really stuck with something and you need our help on a more hands on basis, then we would recommend booking in a consultancy session where we can help you with your challenges and get you back on track.

Absolutely, yes.

To make sure everything runs smoothly, all communication is handled by our training team who coordinate our courses. They will be in touch with you to manage and coordinate the training, so if you have a question just let them know, and they’ll get you in touch with the trainer.

We have a Money Back Guarantee so if you find yourself in this situation, please don’t worry. We know that sometimes you might find the course isn’t what you were looking for, or early on you realise your needs are different to what you thought… it happens! Our Money Back Guarantee means that if you are in this position, you just need to contact our training team within 24 hours of the first training session, and you’ll get a full refund.

This is where we would recommend discussing a bespoke training option. Sometimes there isn’t an existing solution out there that really fits your needs, and we get that. If you’d like to talk about bespoke training options, please contact the training team on01223 258000 or email info@digitalb.co.uk.

The process with bespoke training is typically a discovery call with one of our training team to uncover your specific needs and challenges, and the outcomes you are aiming for. After the initial call, we would put forward our recommendation of what we feel will work best to meet your objectives. Our team have experience in learning design and use principles like Blooms Taxonomy to create training programmes from scratch, customised to your requirements.

We offer One-to-One Digital Consultancy sessions – these are a bit like coaching or mentoring sessions – where we can support and guide you in exclusive an one-to-one session that is completely focused on your needs. There may be an element from the training that you need a bit more help with, or you may have learnt lots but aren’t sure how to put that into an action plan, and that’s where we can help.

This can be a great addition to any training course so that you get that extended one-to-one support after the course.

Find out more about our One-to-One Digital Consultancy.